Privacy Policy

Privacy Policy
Last Updated: 23/04/25

This Privacy Policy explains how PAPER PLANES IMMIGRATION SERVICES SL ("we", "our", or "the company") collects, uses, and protects your personal data when providing immigration services and when you interact with our website or communication channels.
1. Who We Are

PAPER PLANES IMMIGRATION SERVICES SL is a company registered in Spain, dedicated to providing immigration and consulting services. We act as the data controller of the personal information we collect and process.
2. What Data We Collect

We may collect the following personal data:

   Contact Information: Full name, address, phone number, email.

   Identification Data: Passport number, NIE/DNI, nationality.

   Personal and Demographic Information: Date of birth, marital status, gender.

   Professional and Academic Background: Employment history, education level.

   Sensitive Data: Health information (only when strictly necessary and with your explicit consent).

   Technical Data: IP address, browser information, browsing behavior (via cookies).

3. Purpose of Data Processing

We process your personal data for the following purposes:

   To provide our immigration and consultancy services.

   To manage your application, file, or inquiry.

   To comply with legal and regulatory obligations.

   To send informative communications related to our services (when appropriate).

   To improve our services and IT security.

4. Legal Basis for Processing

We process your data on one or more of the following legal bases:

   Performance of a contract.

   Compliance with legal obligations.

   Explicit consent (where required).

   Legitimate interest, such as service improvement or security.

5. Data Sharing and Transfers

Your data may be shared with:

   Government agencies and official authorities when legally required.

   External service providers (such as legal advisors, translators, or cloud hosting), always under contracts ensuring data protection compliance.

   In cases of international data transfers outside the European Economic Area (EEA), we implement adequate safeguards such as Standard Contractual Clauses.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.
7. Your Rights

You may exercise the following rights:

   Access your personal data.

   Request correction or deletion.

   Restrict or object to processing.

   Withdraw your consent at any time.

   File a complaint with the Spanish Data Protection Agency (AEPD).

To exercise your rights, please contact us using the details below.
8. Information Security

We apply appropriate technical and organizational measures to protect your data from unauthorized access, loss, or modification.
9. Use of Cookies

Our website may use cookies to enhance your browsing experience. You may modify your cookie preferences through your browser settings.
10. Contact Us

For any questions about this policy or to exercise your rights, please contact:

PAPER PLANES IMMIGRATION SERVICES SL

Email: info@paperplanes.es

11. Changes to this Policy

We reserve the right to modify this Privacy Policy when necessary. Updates will be posted on this page with the corresponding revision date.